PREMIUM
Web Maintenance Package
Daily Backups
A new backup of your complete site is done daily. We can restore you site from a previous backup if needed.
Weekly Site Updates
Each week we check and update your sites Plug-ins, Theme, and WordPress interface if needed.
Customer Service – Email, Chat, and Phone
If you have any questions or concerns during your service you are welcome to email, live chat, or call us during normal business hours.
Monthly Reporting
You will receive a report each month showing updates that have been done to your site and backups.
Daily Security Checks
Your website will have a security check run each week to make sure no malicious malware or any other security vulnerabilities are on your site.
Up-time Monitor
Monitor your website Uptime and get notifications email and/or text if your website goes down 24/7.
2 Maint. Ticket
A ticket is up to 1 hour of work time if something were to happen not directly caused by us. This can include a site crash fix, malware cleanup, or any other situations that may cause your site to crash or not function correctly.
3 Small Job
A small job is something that typically takes 15 minutes or less such as a text change, color change, logo swap, address change, or anything similar.
Malware Removal
If we detect or find malware on your website, we will work instantly to remove it from your site.
24/7 Crash Protection
If a site crash is detected or we are notified, we will get to work on fixing the issue immediately without you needing to notify us.
Daily Performance Monitoring
Each month you will get a Performance report showing your site speed and where improvements could be made. If your site was built by us, we will work to fix any of the issues. If your site was built elsewhere, we can give you recommendations on what to fix.
Google Search Console Set Up
We will set up your Google Search Console so that you can monitor how your website is being searched for on the web.
Free Google Analytics Set Up
We will set up your Google Analytics so you can see how people are using your site and which pages they are spending time on the most.
Broken Link Repair
We will monitor your site for any broken links that may occur. We will correct the broken link or redirect it with a proper 301 redirect.
1 Publishing Job/Mo
We will publish 1 thing each month if needed such as a blog post or news. No design is included in this so you must provide any image and/or text exactly the way you want it posted.
Peace of Mind Guarantee
This is our only package that offers a true peace of mind. You are not going to have to worry about site downtime, malware attacks, or any broken links that may cause your sites visitors to turn away. While these things do happen naturally, and no one can guarantee these won’t happen. We guarantee you can have a peace of mind knowing your site is actively being monitored and attended to 24/7 if anything occurs. If we are not able to get you site back up and running within 1 hour from causes in our control, we will provide 3 months of Free service.